To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn 
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my store credit?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your return will be processed, and a store credit will automatically be sent to your emaill address, within 10 working days.

 

Can I recieve a refund?

  • In the unlikely event that the item you recieved is deemed faulty your item will be assesed by our team to determine the fault.
  • Your item will only be refunded if it deemed a manufacturing fault.

 

Need more help?

We know what it's like when shopping online and are here to help you girl! 

Please reach out to us at info@gigiactv.com for help with sizing, fit, fabrics and more.